Unrivaled is a growing startup changing the way social media creators create and deliver content. Our world class video editors and animators help creators cut through the noise and amplify growth. With a relentless passion for content, creativity, and service, we provide creators with unrivaled support through tailored solutions that help them grow. We are seeking an equally passionate and driven Account Manager who is goal driven, is a proven sales leader and wants to grow with us.
Who We’re Looking For
The ideal candidate possesses a balance between sales execution, a strong sense of customer service and is focused on building relationships. Organization, excellent communication skills and emotional intelligence are a must-have in order to succeed in this role. Ideally, the candidate will have prior experience in the social media, creative services or video production industries.
The candidate should have experience with presenting to prospective customers and needs to be prompt in responding to emails and messages via Slack and be familiar with Asana and Frame.io. Timely communication is crucial in this position.
What You’ll Do
- Proactively engage with customers, grasp their individual requirements, and offer tailored solutions.
- Consistently communicate with customers, ensuring a seamless journey from initial contact to final delivery.
- Resolve customer concerns leveraging various communication channels.
- Collaborate closely with the sales team to recognize potential leads and skillfully convert them into successful sales using strategic approaches.
- Deliver accurate and comprehensive product and service information to customers, aiding in their decision-making process.
- Possesses an understanding of our product portfolio, pricing structures, and service offerings.
- Keeps abreast of the latest trends in social media and the creator space, integrating relevant insights into customer interactions.
- Demonstrates excellent written and verbal communication skills, fostering strong and enduring client relationships.
- Maintains a positive and composed demeanor in handling diverse situations, prioritizing teamwork and client partnership.
What’s Required
- Demonstrated track record in customer support and sales, showcasing proficiency in client interaction and revenue generation.
- Proficiency in utilizing CRM platforms, enhancing the ability to manage and maintain customer relationships effectively.
- Familiarity with agency operations, social media channels, and the dynamics of the creator space is a plus.
- Exceptional communication and presentation aptitude to convey ideas clearly and persuasively.
- Skilled in multitasking, prioritization, and efficient time management to handle various responsibilities adeptly.
- Strong capability in phone communication, coupled with active listening skills, ensuring productive customer interactions.
- Previous experience in both client management and coordination with diverse internal project teams is highly valuable.
- Ability to serve as a bridge between clients and creative teams, ensuring alignment of interests for successful project outcomes.
- Displays qualities of humility, respect, openness, and confidence, contributing to a positive work environment.
- Excellent analytical and numeracy skills for data-driven decision-making.
- A collaborative and inspiring team player, fostering a harmonious and effective group dynamic.
- Proficiently manages interactive projects spanning multiple digital platforms.
- Effectively collaborates with creative, development, and cross-functional teams to achieve project goals.
- Establishes robust relationships with colleagues and business partners, enhancing overall collaboration.
- Preferred: Familiarity with graphic design, motion graphics, video editing, and social content production, enhancing versatility within the role.
- A stable wifi connection and a quiet, comfortable workspace.
What Awaits You
- Collaborate with a dynamic and rapidly expanding group of skilled animators, designers, and strategists. Together, you’ll create captivating content with the potential to captivate and resonate with millions.
- Enjoy an attractive compensation package and a human-centric company culture.
- Embrace the freedom of remote work, granting you the flexibility to operate from a location of your choice.
- Ongoing challenges posed by the ever-changing landscape of our clients’ and their customers’ requirements. This dynamic environment will continually stimulate your problem-solving abilities.